Privacy Policy

Effective Date: May 31, 2025
 

1. Our Commitment to Your Privacy

Your privacy is very important to us. This Privacy Policy explains how Federated Mortgage Services, Inc. ("we", "our", or "us") collects, uses, shares, and protects your personal information. It also outlines your rights and choices with regard to that data.

We are committed to conducting business in a manner that ensures the confidentiality, integrity, and lawful handling of all personal information collected.

2. Information We Collect

We may collect the following types of personal information:

• Contact details (name, phone number, email address, mailing address)
• Loan and financial information (income, credit scores, employment data, property details)
• Communication records (phone, email, SMS, web forms)
• Device and browser data (IP address, cookie identifiers, site activity)

3. How We Use Your Information

We use your information to:

• Deliver mortgage and related financial services
• Process applications and evaluate eligibility
• Respond to inquiries and provide customer support
• Send service-related updates and marketing communications (if opted in)
• Fulfill legal and regulatory obligations

We only retain your information for as long as needed to fulfill these purposes or comply with applicable laws.

4. Lawful Collection & Consent

• We collect personal information lawfully, fairly, and with your knowledge or consent.
• We clearly state the purpose for collection at or before the time of data submission.
• We ensure data is relevant, accurate, and up to date for its intended purpose.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, loss, or misuse.

6. Mobile & Text Communications (TCPA Disclosure)

By submitting your information, you consent to be contacted by Federated Mortgage Services and its authorized representatives via:

• Phone calls, including those using an automatic telephone dialing system (autodialer) or prerecorded/artificial voice messages
• Text messages (SMS)
• Emails

Message and data rates may apply. Message frequency varies. Reply “STOP” to opt out or “HELP” for assistance. Your consent is not required to make a purchase or obtain services.

We may associate contact details with your account through caller ID, skip trace, or public sources.

7. Text Message Privacy

We do not share mobile information with third parties or affiliates for marketing or promotional use.

All SMS opt-in data and consent is used exclusively for its intended communication purpose.

You may opt out of future messages at any time.

8. Your Rights

You may request to:

• Access the personal data we hold
• Correct inaccurate information
• Delete your data, subject to legal requirements
• To make a request, contact us at: federatedmortgage@gmail.com

9. Cookies & Tracking Technologies

We use cookies and similar technologies on our website to:

• Improve user experience
• Analyze site traffic and performance
• Support remarketing and advertising campaigns

Third-party services such as Google Analytics, LinkedIn Insight Tag, or Facebook Pixel may collect anonymous traffic data to support these functions. This may include browser type, device ID, IP address, and pages visited.

You can manage or disable cookies in your browser settings. Continued use of our website indicates consent to this tracking.

10. Policy Updates

We reserve the right to update this Privacy Policy as needed. Updates will be reflected on this page with a revised effective date.

You acknowledge and agree that phone calls may be monitored or recorded for training, verification, or quality assurance purposes, as permitted by applicable law. This includes calls between you and any representative of Federated Mortgage Services.

Contact Us

If you have any questions about this disclosure or wish to update your preferences, please contact us in writing:

Federated Mortgage Services, Inc.
925 Intracoastal Drive
Fort Lauderdale, FL 33304